Black November Terms & Conditions

BLACK NOVEMBER – FREE DELIVERY PROMOTION

Enjoy FREE STANDARD DELIVERY on eligible purchases within 50 km of our Gosford store during our Black November promotion.

The following terms and conditions apply:

1. Free Delivery Eligibility

• This offer is valid only on purchases with a minimum order value of $1,000.
• This offer entitles customers to free standard delivery for eligible purchases within a 50 km delivery distance from Finest Furniture's Gosford store at 99A Donnison Street, Gosford NSW.
• Delivery eligibility is determined by the delivery address and confirmed by Finest Furniture.
• Addresses outside the 50 km delivery area are not covered by this promotion and may incur additional delivery charges.
• The offer applies to standard delivery only and is subject to product availability and delivery scheduling.

2. What Is Included in Free Delivery?

Free delivery includes:

• Delivery and drop-off of purchased items to the ground floor of the delivery address.
• Standard delivery with suitable and unobstructed access through the main entrance.

The following services are NOT included in free delivery:

• Upstairs or upper-floor delivery.
• Carrying items up or down stairs.
• Special access arrangements or difficult-access deliveries.
• Furniture assembly or installation.
• Unpacking furniture or removal of packaging materials.
• Removal or disposal of existing furniture.

Any additional services requested by the customer will incur extra charges, subject to availability.

If you require assembly, upstairs delivery or any other additional service, please contact our store on 0423 116 641 before placing your order so we can confirm availability and applicable charges.

3. Delivery Timeframes

• Due to the increased order volume during our Black November and festive sales period, please allow at least 3–4 business days for delivery arrangements.
• Delivery timeframes are estimates and are not guaranteed.
• Our store team will contact you to confirm your expected delivery date and provide an update on your delivery schedule.
• Additional delays may occur during peak sale periods, weekends, public holidays or due to unforeseen circumstances.
• Customers will be notified of any significant changes to their expected delivery arrangements.

4. Product Availability and Stock

• We make every effort to keep our website updated with the latest product information, pricing and stock availability.
• However, due to high demand during promotional periods, some products may become unavailable or sell out before our website stock levels are updated.
• If an item you have ordered is unavailable, our team will contact you to discuss the situation.

In such circumstances, customers will have the option to:

• Wait for the product to arrive or become available again, with an updated estimated timeframe provided by our team; or
• Receive a full refund for the affected unavailable item.

No alternative product will be substituted without the customer's approval.

5. Delivery Access and Customer Responsibilities

• Customers are responsible for ensuring sufficient access and space for the delivery of their purchased items.
• Please check doorways, hallways, entrances and other access points before placing your order.
• Someone must be available at the delivery address to receive the goods on the scheduled delivery date.
• If delivery cannot be completed due to insufficient access, nobody being available to receive the order, or other circumstances outside our control, additional delivery or re-delivery charges may apply.
• Any applicable additional charges will be communicated before a new delivery arrangement is confirmed.

6. Promotional Conditions

• This promotion is available during the advertised Black November promotional period only.
• Free delivery is subject to the eligibility conditions outlined above.
• The offer cannot be exchanged for cash or any other benefit.
• Finest Furniture reserves the right to verify delivery eligibility before confirming an order.
• Any additional delivery services must be agreed upon separately and may incur additional charges.

7. General Conditions

• Finest Furniture reserves the right to amend or withdraw this promotion where reasonably necessary, subject to applicable consumer laws.
• Nothing in these terms and conditions excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

Contact Us

For delivery enquiries, additional services or assistance with your order, please contact:

Finest Furniture
99A Donnison Street, Gosford NSW 2250
Phone: 0423 116 641
Website: www.finestfurniture.com.au

Thank you for shopping with Finest Furniture. We appreciate your patience and understanding during our busy Black November and festive sale period.