Finest Furniture – Shipping & Delivery Policy

At Finest Furniture, we aim to make your furniture delivery as smooth and convenient as possible. Please read this Shipping & Delivery Policy carefully before placing your order.

Delivery availability, fees and timeframes may vary depending on your delivery suburb, product, stock availability, access conditions and order volume.

1. Delivery Areas and Timeframes

Central Coast and surrounding areas: Please allow up to 7 business days for most deliveries, subject to stock availability and delivery scheduling.

Other suburbs and locations: Please contact our store before placing your order to confirm delivery availability, delivery charges and estimated timeframes.

Delivery timeframes are estimates and are not guaranteed. We will advise you of the expected delivery date or delivery window once your order has been scheduled.

Peak sale periods: During busy periods, including Christmas, Boxing Day and major promotional sales, additional delivery time may be required due to increased order volumes.

We will endeavour to keep you informed of significant changes to your expected delivery timeframe.

2. Standard Delivery Service

Unless otherwise agreed in writing, quoted delivery fees cover standard delivery to the ground floor of the delivery address, with suitable and unobstructed access through the main entrance.

Standard delivery does not automatically include:

• Carrying furniture upstairs or to upper floors.

• Delivery using lifts, balconies, windows or alternative access points.

• Difficult or restricted access deliveries.

• Assembly or installation of furniture.

• Unpacking furniture or removing packaging materials.

• Moving, removing or disposing of existing furniture.

Assembly and installation are not included in the standard delivery fee. These are additional services that may be available upon request and will incur an additional charge. Please contact our team to confirm availability and the applicable fee before delivery.

Additional services must be agreed upon in advance and may incur additional charges.

3. Access, Measurements and Delivery Requirements

Customers are responsible for ensuring that the delivery address provides sufficient and safe access for the furniture to be delivered.

Before delivery, please check that:

• Doorways, entrances and hallways are wide and high enough for the product.

• Staircases, landings and corridors provide sufficient clearance.

• Lifts, where applicable, can accommodate the product and its packaging.

• Driveways, pathways and access areas are clear and suitable for delivery.

• There is sufficient space to manoeuvre and place the furniture safely.

Please consider the dimensions of both the furniture and its packaging when checking access.

If the delivery team determines that access is unsafe, obstructed or insufficient, they may decline to complete the delivery to the requested location.

If delivery cannot be completed because measurements or access requirements were not checked beforehand, additional delivery, collection or re-delivery charges may apply where legally permissible. Any applicable charges will be explained before further arrangements are confirmed.

4. Upstairs Deliveries, Stairs and Lifts

Our standard delivery fee is based on ground-floor delivery with easy access.

Delivery to upper floors, apartments or premises requiring stairs, lifts or other special handling is not included unless expressly confirmed in your delivery quote.

If your property has no suitable lift, or the furniture cannot safely be carried upstairs, the delivery team may decline to carry the item to the upper floor.

Please advise our team in advance if your delivery involves stairs, apartment access, lifts, narrow hallways or other special requirements.

Additional charges may apply for approved upstairs deliveries or special access arrangements. These charges must be confirmed with our team before delivery.

5. Delivery Dates and Time Windows

We will advise you of your scheduled delivery date and, where available, an estimated delivery time window.

A specific delivery time cannot generally be guaranteed. Any time window provided is an estimate and may change due to traffic, weather, earlier deliveries or other unforeseen circumstances.

Deliveries may take place outside standard business hours, generally between approximately 6:00 am and 10:00 pm, depending on the delivery schedule and arrangements for your order.

Please ensure that someone is available at the delivery address to receive the goods during the agreed delivery window.

We will endeavour to notify you of significant delays where reasonably practicable.

6. Missed Deliveries and Re-delivery Charges

Customers must ensure that someone is available to receive the delivery on the scheduled delivery date.

A re-delivery or additional transport charge may apply where delivery cannot be completed because:

• No one is available to receive the goods.

• Access to the property is unavailable or insufficient.

• The customer requests cancellation or postponement on the scheduled delivery day.

• The delivery team cannot safely complete the delivery due to circumstances at the property.

Any applicable charge will depend on the delivery suburb, distance, delivery arrangements and costs incurred. We will advise you of the applicable fee before arranging another delivery.

Written confirmation of the re-delivery arrangements and applicable fee is required before the re-delivery is booked.

If a delivery cannot be completed due to circumstances within our control, we will work with you to arrange an appropriate alternative without imposing an unfair charge.

7. Delivery Inspection and Reporting Issues

Please inspect your furniture at delivery, where reasonably possible.

If you notice visible damage, missing components or an incorrect item, please notify the delivery team and contact Finest Furniture as soon as reasonably possible.

Photographs of the product, packaging and any damage can assist us in assessing the issue.

Please retain relevant packaging and damaged components until we advise whether they are required for assessment.

Nothing in this section limits your rights under Australian Consumer Law, including where damage or a fault is discovered after delivery.

8. Property Damage and Delivery Contractors

Where third-party carriers or delivery contractors are used, we will endeavour to coordinate delivery and assist with enquiries concerning the service.

Please report any property damage that occurs during delivery to the delivery team and notify Finest Furniture promptly, providing photographs and relevant details where possible.

Responsibility for property damage will be assessed according to the circumstances and applicable law. Nothing in this policy excludes or limits any liability or consumer right that cannot legally be excluded.

9. Packaging and Existing Furniture

Unless expressly included in your delivery agreement:

• Furniture will be delivered to the agreed delivery location within the scope of the quoted service.

• Delivery staff will not unpack furniture or remove packaging materials.

• All packaging and wrapping materials will be left at the delivery address for the customer to dispose of.

• Delivery staff will not move, remove or dispose of existing furniture.

Please arrange any required removal of old furniture before the scheduled delivery.

10. Delivery Fees and Special Arrangements

Delivery fees depend on the delivery suburb, product size, number of items, access requirements and the type of service requested.

The quoted delivery fee applies only to the service and access conditions specified in the quote or confirmed order.

Additional charges may apply for approved services outside the standard delivery scope, including:

• Upstairs delivery or special access arrangements.

• Assembly or installation of furniture.

• Restricted access or extended carrying distances.

• Re-delivery following an unsuccessful delivery attempt.

• Other agreed special handling services.

Please contact our team before placing your order if you require a special delivery arrangement. We will confirm availability and applicable charges before proceeding.

11. Contact Us

For delivery availability, delivery quotes, assembly services, special access requirements or delivery updates, please contact:

Finest Furniture

Address: 99A Donnison Street, Gosford NSW 2250

Email: finestfurnitureaus@gmail.com

Website: https://finestfurniture.com.au

12. Australian Consumer Law

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.

Where a delivery issue arises, we will assess the circumstances and work towards an appropriate resolution in accordance with our obligations and applicable law.