Our Warranty

At Finest Furniture you can buy confidently and we want our customers to be pleased with their purchase.

We recommend you read our Warranty Policy before you make any purchase, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Moreover, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Please keep in mind that the Finest furniture’s quality guarantee applies to the original purchaser only (warranty is not transferable) and is only for products used for reasonable domestic purposes. It excludes products used for commercial reasons.

All guarantee periods start from the date of purchase.

If you are offered a replacement product as part of your warranty claim, the original guarantee period still stands.

There may be circumstances where you are not entitled to a remedy.

If goods are to be returned, goods must be returned within a reasonable time and in acceptable condition. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

You may be provided with an indicative repair time, which time may vary due to reasons beyond ours, or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are been assessed to have been damaged by neglect, misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Under Finest Furniture’s warranty against defects, the purchaser has the right to repairs of the defective part or product only. Additional repairs will be charged.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

• 5 Years frame warranty – unless otherwise specified
• 1 Year on electrical and mechanical components
• 1 Year on Fabric/Leather/Stitching, but the warranty may vary depending on the specific product – unless otherwise specified
• 1 Year on Foam/Springs – unless otherwise specified

1-Year warranty

1-Year warranty

2 Years to 10 years, but the warranty may vary depending on the specific product.

* Does not apply to products sold as Floor Stock, AS IS and Clearance. Please check the warranty with the store for such purchases.

• Normal wear and tear, including pilling, fading, loss or deterioration (of the whole product or its components)
• Damage caused by bodily fluids or excretions, including but not limited to urine, vomit, or faeces.
• Damage is caused by the use of medications, chemicals, or substances that may have adverse effects on the product’s materials or finish.
• Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and/or omissions
• Damage caused through any modifications, alterations, improper assembly, tampering or products used abnormally and not for the product’s intended purposes
• Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals/agents that are known to damage the finish of the product
• Body impressions on mattresses, sofas and chairs where the indentation is less than 32mm
• Damages caused by natural disasters or unforeseeable events beyond human control.
• Defects in products that are sold “As Is” which were brought to your attention on purchase
• Products used for commercial purposes

Fabric:

• Fading of fabric due to exposure to sunlight.
• Creases and wrinkles in the upholstery are caused by normal sitting and use.
• Slight softening or compression of cushions and padding over time.
• Pilling (formation of small balls of fibres) on the fabric surface due to friction.
• Slight colour fading or loss of vibrancy over time.
• Minor fraying or loosening of stitching on the upholstery.

Leather:

• Natural colour variations or patina development.
• Creases and wrinkles in the leather are caused by normal use.
• Softening and shaping of the leather due to regular use.
• Natural variations in grain texture and markings on the leather surface.

Timber:

• Minor scuffs or scratches on the wooden frame from regular use.
• Slight colour variations due to aging or exposure to light.
• Natural wood grain patterns and knots.
• Small dents or indentations from everyday use.

Stone:

• Minor surface imperfections or variations in texture.
• Slight colour variations or patina development.
• Surface scratches or marks that develop with normal wear.
• Natural veining or variations in colour and texture.

Metal:

• Minor scratches or abrasions on metal surfaces from normal use.
• Slight colour changes or patina development on metal finishes over time.
• Light scratches or marks on metal surfaces.
• Minor tarnishing or patina development on metal finishes

It is important to note that fair wear and tear do not include significant damage, stains, tears, or breakage that result from misuse, negligence, accidents, spills, or intentional damage. Damage caused by pets, sharp objects, spills of corrosive substances, or improper cleaning is not considered fair wear and tear and may not be covered under warranty.

Breaking-In Period for Foams:

During the first month of use, the foam and filling materials in your sofa may undergo a breaking-in period, which can vary depending on usage. Initially, the foams may feel firmer and the cushions might have a slightly different shape due to their new condition. This is a natural characteristic of high-quality foams and is not considered a defect.

As you use the sofa regularly during this period, the foams will gradually adjust and conform to the shape of the user, providing increased comfort and support. This breaking-in process is expected and does not affect the overall durability and longevity of the sofa.

Please choose carefully as refunds are not provided if you have simply changed your mind, or made a wrong selection.

It is your responsibility to measure the items you have purchased. If these items do not fit in elevators, doorways or corridors and or do not fit in your space you will not be refunded as per ACCC and Office of Fair Trading laws.

Additional transport fees will apply if delivery cannot be performed on a scheduled date.

Goods sold as “Floor stock”, “as is”, “ex-display” or “factory seconds” condition are not subject to normal “Merchant Sample” standards or warranty periods and no further claim can be made against the Company for repair or replacement of the product. These goods are sold based on no refund, no repair or return.

Finest Furniture will charge a minimum of 50% of the total order amount for any cancellations to pre-orders or special orders.

Furniture will last for a long time if it is cared for correctly. Never sit on the arms of any sofa or lounge, or apply excessive pressure. Sofa arms are not designed to withstand excessive force.

Do not let children jump on or climb furniture. The furniture is not designed for this purpose.

When moving furniture you must always lift it and never drag it.

Exposure to prolonged sunlight will cause fading to fabric and leather. Sunlight can cause timber furniture to warp, crack and change colour.

Recliner & Sofa Bed Mechanisms (or similar) are mechanical. Exiting a recliner while it is extended may cause the mechanism to bend or fail. Using these mechanisms correctly and taking care will ensure their longevity.

Timber Furniture needs to be protected with coverings like placemats or coasters to protect against marks and scratches. Clean timber surfaces only with a damp clean cloth if necessary. Using solvents may disintegrate the lacquer coatings.

Fabric furniture should be regularly vacuumed and cleaned. It is recommended that a fabric cleaning specialist should be used to clean your furniture on occasion.

To claim these warranties against defects, the Purchaser:

1. Must cease using the product immediately after the defect appears
2. Must notify Finest Furniture within 7 calendar days after the issue appears
3. Claim by sending an email to finestfurnitureaus@gmail.com and provide a copy of the original Sales Order or tax invoice, 4 photos, a detailed description and your ID label located underneath the product.
4. Any extra damages not reported during the process of a claim will be invalid and the responsibility of such repairs will be considered the responsibility of the purchaser under clause 1.

To make a claim, please contact your store of purchase. Please note it can take up to 10 business days for us to reply as we aim to give much attention and care to every customer. We will however strive to answer each claim as quickly as possible.

To the maximum extent permitted by law, unless expressly set out in these warranties against defect, and subject to any condition, warranty or right granted or implied under the Australian Consumer Law or any other law which cannot by law be excluded by agreement, Johnny’s Furniture has no liability to the purchaser under the warranty against defects (other than repair or replacement of the defective part or product), whether in contract, in tort (including negligence), under any statute or otherwise, for any loss or damage of any kind suffered by you or any other person in connection with the goods including, but not limited to, indirect and consequential loss.

Once a claim has been lodged your claim will be assessed, and responded to within 10 business days.

The Purchaser must bear the expense of making the claim, and in some circumstances bear the cost of all house calls, labour and other items. These will be charged to the Purchaser at standard Finest Furniture rates.

If a part or product is determined by Finest Furniture to have a manufacturing defect, we will, at the election of Finest Furniture, choose whether to repair or replace that part or product.

Should your purchase be deemed to fail our Finest Furniture’s Guarantee, we won’t charge you for any transportation fees associated with pick-up or drop-off during the guarantee period within 150km of your nearest Finest Furniture store. A fee of $1 per km each way will apply thereafter. A Minimum of $100 is charged as a Shipping Fee based on the Postcode entered at the time of checkout.