No. The warranty is valid only for reasonable domestic use. Commercial use is excluded.

• 5 years on frame (unless specified otherwise)
• 1 year on electrical and mechanical components
• 1 year on fabric/leather/stitching (unless specified otherwise)
• 1 year on foam/springs (unless specified otherwise)

1-Year Warranty.

The warranty does not cover normal wear and tear, misuse, neglect, improper cleaning, accidents, pet damage, sun damage, chemical damage, modifications, incorrect assembly, commercial use, natural disasters, or damage caused by bodily fluids or substances.

In rare cases, orders may be cancelled due to stock availability, payment issues, incorrect information provided during checkout, or supplier-related issues. If this occurs, our team will contact you promptly and arrange a refund where applicable.

No. If an item is unavailable, discontinued, or cannot be supplied, any applicable refund will be processed without cancellation charges.

Many products are restocked regularly. Availability depends on supplier inventory and demand. Please contact us and we can advise if the item is expected to return.

Yes. Our team can assist with placing orders over the phone and answering any questions you may have before purchasing. Please call us at 0423116641.

Yes. Secure payment options are available for customers who wish to complete their purchase by phone. Please call us at 0423116641.

Yes. All advertised prices include GST and are displayed in Australian Dollars (AUD).

Yes. A tax invoice will be provided after your order has been processed and confirmed.Please make sure to provide your email address while placing the order.

Currently we are delivering across NSW, Victoria, ACT and QLD, however there are certain postcodes we do not deliver to. If your postcode is not available in the delivery location please call us at 0423116641 and one of our friendly sales team member can assist you with it.

Dispatch times vary by product. In-stock items are generally processed promptly, while special-order products may require additional lead time.

Delivery timeframes depend on your location and product availability. Metro deliveries are generally faster than regional and remote areas. In most cases the item in stock is “Leaves the warehouse in 2-3 business days”.

Due to the size and nature of furniture products, deliveries are only made to a physical street address.

Yes. Apartment deliveries can often be arranged where suitable access is available. Additional charges may apply for stair access or specialised delivery requirements.

Weekend delivery options may be available in selected areas. Please contact our team for availability.

If you are unavailable at the scheduled delivery time, please contact us as soon as possible to arrange an alternative delivery date. Additional delivery fees may apply.

Yes. Products may be shipped from different warehouses or suppliers and can arrive separately.

Not all products displayed online are available for viewing in-store. Please contact us before visiting if you wish to inspect a particular item.

Stock levels can change frequently. While we make every effort to keep availability information current, we recommend contacting us to confirm stock before making special arrangements.

In many cases, products can be reserved with a deposit. Please speak with our team regarding reservation options and terms.

We do not accept returns for a change of mind. Change-of-mind returns may be subject to approval and specific conditions.

Simply contact our customer service team with your proof of purchase, photos (if applicable), and a description of the issue and email them to finestfurnitureaus@gmail.com

Please allow 2 business days for the service team to reply back to your email.